Introduction
At Sultanate, we aim to make your user experience smooth and comfortable. Whether you're here to search for a suitable service, product, or pet or a seller looking to connect with potential customers, we're here to assist you. This Help & Support page provides clear guidance on using the platform, answering common queries, and resolving potential issues.
Creating an Account in the Sultanate
Getting started with the Sultanate is quick and easy. After building a new account, you can search, pick, share, and connect with other users seamlessly.
- Click on the "Sign Up" icon on the main page.
- Provide the required details, such as your email, phone number, and password.
- Follow the on-screen prompts to verify your account.
- After verification, log in and explore the Sultanate's features.
Browsing Listings on Sultanate
Finding what you're looking for in the Sultanate is simple. Whether you're searching for pets, products, or services, you can refine your browsing experience in several ways:
- Using a search bar to explore specific listings by keyword.
- Explore different categories to browse available listings based on type.
- Apply location, price range, and availability filters to narrow down results.
- See detailed info, pricing, and seller contact options on an available listing.
Contacting a Seller or Inquiring About a Listing
If you find a professional listing that interests and benefits you, connecting with the seller is simple and straightforward.
- Click on the available listing to see the detailed view.
- Look for the "Message/Call" option.
- If the seller has enabled phone communication, you may call them directly.
Understanding the Payment Process
The Sultanate serves as a platform connecting buyers and sellers but isn't instantly involved in the payments and transaction procedures. The payment process varies depending on the service seeker's and professionals' agreement.
- We recommend discussing payment terms clearly before finalizing any transaction.
- Avoid advance payments unless you fully trust the seller.
- Always confirm receipt of goods or services before making payments.
Reporting a Suspicious Listing or User
Our top priorities are your data safety and conviction in our platform. If you encounter suspicious activity, fraudulent behavior, or misleading listings, you can easily report them.
- Click on the "Report Listing" option available on the listing page.
- If a user is implicated in questionable action, visit their profile and select "Report User."
- Provide a detailed statement regarding the subject.
Troubleshooting Technical Issues
Encountering technical difficulties can be frustrating, but many typical issues can be fixed instantly.
- Try clearing your browser cache and cookies to remove outdated data.
- Refresh or restart your browser and check your internet connection.
- Ensure you are using an updated version of your browser or app.
Available Contact Methods
- Email: Send your queries to info@sultanate.co.uk with a clear description of your issue.
- Phone Support: Call us at +447554537173 during working hours to communicate directly with a help and support person.
- Help Center: Visit our Help Center page for answers.