Privacy Policy
Introduction
1.1-Your privacy is important to us. This Privacy Policy explains how "Sultanate" ("we" or "us") collects, uses, shares, and protects information obtained from users ("you" or "users") of our mobile application, web page, and associated services (collectively referred to as the "App"). By using the App, you agree to the terms and conditions of this Privacy Policy.
Information Collection
2.1 - Personal Information
2.1.1 - We may collect personal information from you when you register an account, create a profile, book appointments, interact with other users or professionals, or use other features of the App. This personal information may include your name, contact details, professional information, payment information, and any other information voluntarily provided by you.
2.2 - Non-Personal Information
2.2.1 - We may also collect non-personal information about your use of the App, such as device information, IP address, browser type, operating system, and usage statistics. This information is collected to analyse trends, administer the App, improve user experience, and gather demographic information.
Use of Information
3.1 - Personal Information
3.1.1 - We may use the personal information we collect for the following purposes:
- a. To create and manage your user account and profile.
- b. To facilitate the booking of appointments and provide the requested services.
- c. To communicate with you regarding your account, appointments, and updates about the App.
- d. To personalise your experience and tailor content based on your preferences
- e. To analyse usage patterns and improve the functionality and performance of the App.
- f. To comply with legal obligations and enforce our terms and conditions.
3.2 - Non-Personal Information
3.2.1 - Non-personal information may be used for statistical analysis, research, marketing, and improving the App's features and services. This information may be aggregated and anonymised to ensure your privacy
Sharing of Information
4.1 - Service Providers
4.1.1 - We may share your personal information with trusted service providers, including professionals, businesses, and third-party vendors, who assist us in delivering the services requested through the App. These service providers are contractually obligated to maintain the confidentiality and security of your personal information
4.2 - Legal Requirements
4.2.1 - We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.
4.3 - Business Transfers
4.3.1 - In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on the App in such circumstances.
Data Security
5.1 - We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Third-Party Links and Services
6.1 - The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these third parties before providing any personal information.
Children's Privacy
7.1 - The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete such information
Changes to this Privacy Policy
8.1 - We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the updated Privacy Policy on the App. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
9.1 - If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@sultanate.co.uk
Fine location and Coarse location:
10.1 - Purpose: We use the user's location to provide a better user experience by showing nearby service providers to service seekers. This enables service seekers to find service providers conveniently based on their current location.
Read external storage and Write external storage:
11.1 - Purpose: Our app allows users to upload various media files to enhance their profiles and describe their services effectively. Users can upload reference images that showcase their work as service providers, providing visual representations of their capabilities to potential customers. Additionally, our app enables users to create and store their CVs (curriculum vitae) within the app. This CV can be downloaded by users for job applications or sharing with potential clients.
Foreground services:
12.1 - Purpose: We use foreground services to send important app notifications to users. These notifications include chat notifications, booking confirmation, and updates regarding job completion. By using foreground services, we ensure that users receive timely and relevant information about their interactions within the app.
Camera:
13.1 -Purpose: The camera permission is required to allow users to set their profile picture, cover image, and work introduction video. By accessing the camera, users can capture and upload visuals that represent their identity and work, enhancing their profile within the app.