Job Detail
Field : Auto
Full Job Description
Job Overview:
Esskay Cars is looking for a Customer Service Representative (CSR) to handle customer inquiries, bookings, and support services efficiently. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure a seamless experience for our clients.
Key Responsibilities:
1. Customer Interaction & Support
- Respond to customer inquiries via phone, email, WhatsApp, and live chat.
- Assist customers with car rental bookings, availability checks, and pricing information.
- Handle customer complaints professionally and provide effective resolutions.
- Guide customers through the rental process, policies, and terms & conditions.
2. Booking & Reservation Management
- Process new car rental reservations, modifications, and cancellations.
- Coordinate with the operations team to ensure vehicle availability.
- Confirm bookings and send reservation details & invoices to customers.
3. Follow-Ups & Customer Satisfaction
- Follow up with customers for feedback & service improvements.
- Ensure a high level of customer satisfaction by addressing concerns promptly.
- Upsell and recommend additional services or upgrades to customers.
4. Data Entry & Documentation
- Maintain accurate customer records in the CRM system.
- Ensure compliance with company policies and rental agreements.
- Prepare daily reports on customer inquiries, reservations, and complaints.
5. Coordination with Internal Teams
- Work closely with the fleet management team to ensure smooth operations.
- Collaborate with the marketing team for promotional offers and customer engagement.
- Assist in vehicle dispatch and return coordination when required.
Skills & Qualifications:
✔️ Previous experience in customer service, preferably in the car rental industry (preferred but not mandatory).
✔️ Excellent verbal & written communication skills in [Specify Language(s)].
✔️ Proficiency in Microsoft Office, CRM systems, and online booking platforms.
✔️ Ability to handle multiple tasks efficiently in a fast-paced environment.
✔️ Strong problem-solving and conflict resolution skills.
✔️ Flexibility to work in rotational shifts, weekends, or holidays as required.
Why Join Esskay Cars?
✅ Competitive salary & incentives 💰
✅ Growth opportunities 📈
✅ Friendly & professional work environment 🤝
✅ Employee discounts on car rentals 🚗
Apply Process
hr@esskaycars.com