Web Hosting Support Specialist

Web Hosting Support Specialist

Private Full Time GBP £ Competitive (Based on Experience)

Hosting Hive

Birmingham

1 month ago

Company Information

    Hosting Hive is a leading web hosting and cloud solutions provider, offering secure, scalable, and high-performance hosting services for businesses and individuals. We are dedicated to delivering top-notch customer support and technical expertise. To enhance our team, we are looking for a Web Hosting Support Specialist who can provide exceptional customer service and technical assistance.

Job Detail

Field : Web Hosting / Technical Support / IT Services

Full Job Description

We are seeking a Web Hosting Support Specialist to handle customer inquiries, troubleshoot technical issues, and assist with hosting-related services. The ideal candidate should have experience in web hosting, domain management, and server administration.

Key Responsibilities:

  • Provide technical support via live chat, email, and phone to resolve hosting-related issues.
  • Assist customers with website setup, domain registration, SSL installation, and email configuration.
  • Troubleshoot server, cPanel, and hosting-related issues.
  • Monitor server performance and escalate critical issues to the IT team.
  • Guide customers on WordPress installations, backups, and security configurations.
  • Document common support issues and contribute to knowledge base articles.
  • Collaborate with the technical and support teams to enhance service quality.

Requirements:

  • Experience in web hosting, cPanel, WHM, and DNS management.
  • Strong understanding of Linux servers and command-line operations.
  • Familiarity with website migration, FTP, and MySQL databases.
  • Good problem-solving and communication skills.
  • Knowledge of cloud hosting, VPS, and security protocols is a plus.

Apply Process

info@hostinghive.pk